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Pets Global私隱政策

Pets Global Privacy Policy


最後修訂日期：2021年5月13日

Last Revised 13-05-21

 

總部位於香港的 Pets Global Hong Kong Ltd（下稱「本公司」）為網站 www.pets-global.hk/（下稱「本網站」）制定本私隱政策，以表明其對私隱保護的堅定承諾。以下聲明闡述本公司透過本網站收集資訊之相關做法，包括如何收集與傳播。我們鼓勵您於使用本網站前細閱本政策。您使用本網站即表示同意本政策的所有條款，如您不同意本政策的任何部分，請勿使用本網站。

Pets Global Hong Kong Ltd headquartered in Hong Kong (the “Company”), has created this privacy policy for www.pets-global.hk/ (the “Site”) in order to demonstrate its firm commitment to privacy. The following discloses the Company information gathering and dissemination practices for the information collected through this Site. We encourage you to read this Policy before using this Site. Your use of this Site signifies that you agree with all terms of this Policy, so please do not use this Site if you disagree with any part of this Policy.

 

私隱聲明

PRIVACY STATEMENT

 

I. Pets Global 對資訊的收集與使用

I. Pets Global Collection and Use of Information

A. 個人可識別資訊
我們將在您於本網站提供此類資訊時（例如創建帳戶、參加抽獎、訂閱新聞通訊、參與調查、聯繫客戶服務或以其他方式與本網站互動）收集您的個人可識別資訊，例如姓名、郵寄地址、電話和手機號碼、電郵地址等。您的個人可識別資訊可能被我們用於所有合法目的，包括但不限於回應您的請求、處理您的交易、用於行政管理目的（例如進行競賽、追踪您感興趣的網站部分、處理獎品）。如果您選擇加入(opt-in)，我們可能會與 Pets Global 的子公司或關聯實體分享您的個人可識別資訊，以便向您發送有關 Pets Global 或其關聯實體計劃的資訊，並偶爾向您發送來自其一些廣告和戰略合作夥伴的廣告/推廣材料。我們也可能將您的個人可識別資訊用於內部商業目的，例如優化網站體驗以及分析和管理我們的業務。您可以選擇加入以接收特定的未來資訊或通訊（參見下文的「選擇加入(opt-in)/選擇」部分）。

關於兒童使用本網站的說明
本網站並非針對兒童，我們要求兒童不要通過本網站提供個人可識別資訊。

A. Personally Identifiable Information 

We will collect personally identifiable information about you, such as your name, postal address, telephone and mobile numbers, e-mail address, when you provide it to us while on this Site such as when you create an account, enter a sweepstake, sign up for newsletters, participate in a survey, contact customer service or otherwise interact with this website. Your personally identifiable information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, for administrative purposes such as conducting contests, tracking which parts of the Site are of interest to you, processing prizes. If you choose to opt-in, we may share your personally identifiable information with Pets Global subsidiaries or affiliated entities (“Affiliated Entities”) for purposes of sending you information about the programmes of Pets Global or its Affiliated Entities and, occasionally, sending you advertising/promotional material from some of their advertising and strategic partners. We may also use your personally identifiable information for internal business purposes, such as optimising Site experiences and analysing and managing our businesses. You may opt-in to receive certain future information or communications (see Opt-in/Choice section below). 

 

Note Regarding Use of this Site by Children 

This Site is not directed at children and we request that children do not provide personally identifiable information through the Site.

B. 人口統計資訊
我們也可能收集人口統計數據，例如您的出生日期、性別。人口統計數據可能用於定制您在本網站的體驗，例如向您展示您可能感興趣的內容（包括特別活動和廣告）。有時，我們可能會匯總不識別任何特定用戶的資訊，並與 Pets Global 的子公司、關聯實體、戰略合作夥伴、商家和廣告商分享。

B. Demographic Information 

We may also collect demographic data, such as your date of birth, and gender. Demographic data may be used to tailor your experience at this Site, such as showing you content including special events and advertising that you might be interested in. On occasion, aggregate information that does not identify any particular user may be compiled and shared with subsidiaries and affiliates of Pets Global strategic partners, merchants and advertisers.

C. 非個人資訊的被動收集
本網站經常需要使用加密或非加密的 Cookies。Cookies 是網絡服務器為記錄保存目的而傳輸到個人電腦的數據。Cookies 是大多數網站使用的行業標準，有助於促進用戶持續訪問和使用特定網站，例如通過提供用於交付針對您興趣的內容的資訊，以及用於其他目的，如安全和其他帳戶管理功能，並可能追踪個人識別資訊。Cookies 不會對您的電腦系統或文件造成損壞，並且只有向您傳輸特定 Cookie 的網站才能讀取、修改或刪除該 Cookie。如果您不希望通過使用 Cookies 收集資訊，大多數瀏覽器都有簡單的程序可以刪除現有的 Cookies、自動拒絕 Cookies，或者選擇拒絕或接受將特定 Cookies 傳輸到您的電腦。請參閱您的瀏覽器說明或幫助屏幕以了解更多關於這些功能的信息。但請注意，拒絕 Cookies 可能會使您難以或無法使用網站的某些部分。

本網站上與 Cookies 相關的一些用途可能由本公司聘請的非關聯實體控制，用於管理某些計劃和滿足特定訪問者/客戶請求。本公司要求這些實體將其對 Cookies 的使用限制在本政策允許的用途內，但本公司對第三方使用 Cookies 不承擔責任。

本網站可能使用所謂的「像素標籤」（pixel tags）、「網絡信標」（web beacons）、「清晰 GIFs」（clear GIFs）或類似方式（統稱為「像素標籤」）來編譯有關網站使用率和響應率的匯總統計信息。像素標籤使我們能夠計算訪問過網站某些頁面的用戶數量，提供品牌服務，並有助於確定促銷或廣告活動的有效性。在 HTML 格式的電子郵件中使用時，像素標籤可以告訴發件人電子郵件是否以及何時被打開。

Pets Global 還收集「引用來源」（referrers）資訊、IP 地址和各種環境變量。

  • 「引用來源」是網絡瀏覽器傳遞給我們網絡服務器的資訊，用於說明您來自哪個 URL。

  • 「IP 地址」是網絡上的電腦用來識別您電腦的數字，以便數據可以傳輸給您。

  • 「環境變量」包括（但不限於）您訪問互聯網的域、您訪問本網站的时间、使用的網絡瀏覽器類型和操作系統或平台、您離開並訪問本網站的網站地址、您在本網站訪問的頁面名稱以及您隨後訪問的網站地址。

此類資訊的收集用於 Pets Global 內部使用，例如增強網站安全性、檢測廣泛的人口統計趨勢、協助 Pets Global 提供符合您興趣的內容，以及以其他方式增強您在本網站的體驗。此類資訊也可能以匯總和非個人可識別的形式與第三方分享。

C. Passive Collection of Non-Personal Information 

This Site often requires the use of encrypted or non-encrypted cookies. Cookies are data that a web server transfers to an individual’s computer for recordkeeping purposes. Cookies are an industry standard used by most websites and help facilitate users’ ongoing access to and use of a particular website, for example by providing information used to deliver content specific to your interests and for other purposes, such as security and other account administrative functions, and which may track personal identifying information. Cookies do not cause damage to your computer systems or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies or to be given the choice of declining or accepting the transfer of particular cookies to your computer. Please refer to your browser instructions or help screen to learn more about these functions.

 

You should note, however, that declining cookies may make it difficult or impossible for you to use portions of the Site. Some uses of cookies in connection with the Site may be under the control of unaffiliated entities that the Company retains for the management of certain programs and fulfilment of specific visitor/customer requests. The Company requires these entities to confine their use of cookies to the uses permitted by this Policy, but the Company cannot be responsible for third party uses of cookies. 

 

The Site may use so-called “pixel tags”, “web beacons”, “clear GIFs” or similar means (collectively, “Pixel Tags”) to compile aggregate statistics about Site usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Site, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened. Pets Global also collects “referrers” information, IP addresses and various environmental variables.

  • A “referrer” is information the web browser passes along to our web servers that references the URL from which you came.

  • The “IP address” is a number used by computers on the network to identify your computer so that data can be transmitted to you.

  • “Environmental variables” include, among other things, the domain from which you access the Internet, the time you accessed this site, type of web browsers and operating system or platform used, the Internet address of the website you left to visit this Site, the names of the pages you visit while at this Site and the Internet address of the website you then visit.

This information is collected for Pets Global internal use such as to enhance website security, to detect broad demographic trends, to assist Pets Global in providing content tailored to your interests and to otherwise enhance your experience on this Site. This information may also be shared with third parties on an aggregate and non-personally identifiable basis.

 

II. 向第三方披露資訊

II. Disclosure of Information to Third Parties

 

Pets Global 可能會如下所述與第三方分享個人可識別資訊，包括您在本網站提供的資訊。您還應注意，這意味著我們可能會將資訊轉移到世界任何國家，包括香港特別行政區以及其他未能提供與您居住地相同水平數據保護的國家。

Pets Global may share personally identifiable information, including information that you provide on the Site, with third parties as described below. You should also be aware that this means that we may transfer information to any country in the world, including Hong Kong and other countries that do not offer the same level of data protection as the country where you reside.

A. 關聯實體
我們可能會為第 I(A) 節所述之目的，與我們在全球的子公司和關聯實體分享任何資訊，包括您在本網站提供的個人可識別資訊。

A. Affiliated Entities 

We may share any information, including personally identifiable information that you provide on the Site, with our subsidiaries and affiliates worldwide, for the purposes described in Section I(A).

B. 戰略合作夥伴
我們有時會與非 Pets Global 擁有或附屬的另一家公司建立特殊關係，以在本網站提供附加功能。這些特殊關係可能包括業務合作夥伴、贊助商和共同品牌網站（此處稱為「共同品牌頁面」）。您在任何一個此類共同品牌頁面上提供的任何資訊，包括個人可識別資訊，將與這些第三方合作夥伴分享。通過參與這些共同品牌頁面上的活動或提供您的資訊，您也同意我們向該等第三方提供您的個人可識別資訊。由於這些第三方將根據其自身的私隱慣例使用您的資訊，您應檢查其網站以了解其私隱政策的相關資訊。

B. Strategic Partners 

From time to time we may enter into a special relationship with another company that is not owned by or affiliated with Pets Global to provide additional features on this Site. These special relationships may include business partners, sponsors and co-branded sites (referred to here as “co-branded pages”). Any information, including personally identifiable information that you provide on one of these co-branded pages, will be shared with these third party partners. By participating in activities or providing your information on these co-branded pages, you also consent to our providing your personally identifiable information to those third parties. Since these third parties will use your information in accordance with their own privacy practices, you should check their websites for information regarding their privacy policies.

C. 服務提供商
我們可能使用第三方服務提供商來幫助我們運營業務和本網站，或代表我們管理活動，例如發送電子郵件、訂單履行和抽獎管理。我們可能會為這些有限目的與這些第三方分享您的資訊。例如，如果您參加抽獎、遊戲或忠誠度計劃並獲得獎品或獎勵，我們將與我們的遊戲和商品履行及管理機構分享您的個人可識別資訊。

C. Service Providers 

We may use third party service providers to help us operate our business and this Site or administer activities on our behalf, such as sending emails, order fulfilment and sweepstake administration. We may share your information with these third parties for those limited purposes. For instance, if you participate in a sweepstake, game or loyalty programme resulting in a prize or award, we will share personally identifiable information about you with our games and merchandise fulfilment and management agencies.

D. 其他披露
任何個人用戶的個人可識別資訊可能在以下情況下與 Pets Global 以外的其他公司分享：(i) 法律允許，(ii) 發生 Pets Global 的所有權轉讓、資產轉讓或破產時，(iii) 我們確定需要披露特定資訊以遵守執法或監管機構的要求或其他法律程序，或 (iv) 為保護 Pets Global 或本網站其他訪問者的利益或安全。

D. Other Disclosures

Personally identifiable information of any individual user may be shared with other companies outside Pets Global: (i) as permitted by law, (ii) in the event of a transfer of ownership, assets or a bankruptcy of Pets Global, (iii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, or (iv) to protect the interests or safety of Pets Global or other visitors to this Site.

E. 用戶生成內容功能
本網站使用戶能夠在挑戰賽和其他功能中提交自己的內容。請記住，您在提交內容時披露的任何資訊都會成為公共資訊，您在決定在提交內容中披露您的個人、財務或其他資訊時應謹慎行事。Pets Global 無法防止此類資訊以可能違反本私隱政策、法律或您的個人私隱和安全的方式被使用，並且對此類發布的結果不承擔責任。

E. User Generated Content Functions

This Site enables users to submit their own content in challenges and other functions. Please remember that any information you disclose in connection with a submission becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information in a submission. Pets Global cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law or your personal privacy and safety and is not responsible for the results of such postings. 

F. 抽獎、競賽等
我們可能通過網站運營抽獎、競賽等類似的促銷活動，這些活動可能需要在綫註冊。我們通常會在您參加以及（如果適用）贏得抽獎、競賽等類似促銷時要求您提供某些個人可識別資訊。我們可能會將此個人可識別資訊與此類抽獎、競賽和促銷活動的第三方贊助商（無論是否由我們主辦）分享，或以其他方式根據適用於此類抽獎、競賽、或促銷活動的規則進行分享。您應仔細閱讀您通過網站參與的每個抽獎、競賽、 和促銷活動的規則，因為它們可能包含關於 Pets Global 或贊助商使用您個人可識別資訊的其他重要信息。如果此類規則中有關處理您個人可識別資訊的條款和條件與本私隱聲明衝突，則應以此類規則的條款和條件為準。

F. Sweepstakes, Contests etc. We may operate sweepstakes, contests, raffles and similar promotions through the Site that may require online registration. We typically ask you for certain personally identifiable information when you enter and, if applicable, win a sweepstake, contest, raffle or similar promotion. We may share this personally identifiable information with third party sponsors of such sweepstakes, contests, raffles and promotions (irrespective of whether it is hosted by us), or otherwise in accordance with the rules applicable to such sweepstakes, contest, raffle or promotion. You should carefully review the rules of each sweepstake, contest, raffle and promotion in which you participate through the Site, as they may contain additional important information about Pets Global’s or a sponsor’s use of your personally identifiable information. Insofar as the terms and conditions of such rules concerning the treatment of your personally identifiable information conflict with this Privacy Statement, the terms and conditions of such rules shall control.

III. 連結和第三方的私隱慣例

III. LINKS AND THIRD PARTIES’ PRIVACY PRACTICES

本網站可能包含指向非 Pets Global 運營的其他網站的連結。PETS GLOBAL 對此類其他網站（包括由關聯實體運營的網站）的私隱慣例或內容不承擔責任。我們提供此類連結僅為方便之用，網站上包含連結並不暗示 Pets Global Hong Kong Ltd 對被連結網站的認可。如果您通過任何此類第三方網站提供任何個人可識別資訊，您的交易將在該第三方網站上進行（而非在本網站上），並且您提供的個人可識別資訊將由該第三方的私隱政策收集和控制。Pets Global 建議您查看從本網站連結到達的第三方網站的私隱政策。

IV. 安全

IV. SECURITY

本網站設有安全措施，以幫助保護其控制下的個人可識別資訊免遭丟失、濫用和篡改。Pets Global 採用與標準行業慣例一致的安全措施，以幫助防止公眾訪問在本網站收集並由 Pets Global 使用的個人可識別資訊和帳戶活動資訊。例如，對包含個人可識別資訊的數據庫的訪問會出於安全目的進行記錄，並且訪問權限限於關鍵人員。某些特定活動使用稱為 SSL 的安全通信加密技術進行保護。SSL（安全套接字層）是一種隱藏資訊的方法，以防止他人攔截和讀取在客戶端（您的電腦）和伺服器（本網站）之間發送的數據。個人可識別資訊和帳戶活動也通過使用用戶名和密碼進行保護。為了幫助維護您資訊的安全，您應保護您的用戶名和密碼的機密性。

This Site has security measures in place to help protect against the loss, misuse and alteration of the personally identifiable information under its control. Pets Global employs security measures consistent with standard industry practice to help protect against public access to personally identifiable and account activity information collected on and used by Pets Global at this Site. For instance, access to our databases with personally identifiable information is logged for security purposes and access is limited to key personnel. Certain specific activities are protected using a secure communications encryption technology called SSL. SSL (stands for Secure Sockets Layer) is a method for hiding information to prevent others from intercepting and reading the data sent between the client (your computer) and the server (this Site). Personally identifiable information and account activity are also protected through the use of user names and passwords. In order to help maintain the security of your information, you should protect the confidentiality of your user name and password.

V. 選擇加入/選擇

V. OPT-IN/CHOICE

本網站可能會為您提供選擇加入以接收來自 Pets Global 的營銷通訊的機會。如果您不選擇加入，Pets Global 將不會向您發送其促銷優惠。但是，無論您的選擇加入偏好如何，Pets Global 有時可能仍需要出於行政原因發送計劃電子郵件。如果您選擇接收通訊然後更改選擇，在您同意接收特定品牌通訊的某些情況下，您的選擇退出偏好可能無效。

Pets Global 也為您提供方便的方法從我們的數據庫中刪除您的資訊，以便不再接收未來通訊或關閉您的帳戶：

  • 您可以在帳戶資料頁面上選擇退出；

  • 您可以發送電子郵件至 Pets Global 客戶服務：SUPPORT@PETS-GLOBAL.HK

  • 或者您可以將郵件郵寄至以下地址：
    PETS GLOBAL HONG KONG LTD
    Website Customer Care
    香港九龍深水埗區長沙灣元州街 265-271 號昌發工廠大廈 8 樓 C 室

請注意，更改可能不會立即生效。在每種情況下，您必須清楚表明您希望更改的資訊，或清楚表明您希望從我們的數據庫中刪除您的個人可識別資訊。我們將盡合理努力盡快滿足您的要求。請注意，儘管您要求移除或更改個人可識別資訊，我們可能仍需為記錄保存目的保留某些資訊，並且可能還有殘留資訊保留在我們的數據庫和其他記錄中，這些資訊將不會被移除或更改。我們也保留不時與網站的前用戶聯繫以進行重要行政管理目的的權利。最後，對於已經與我們分享您個人可識別資訊的第三方（包括但不限於我們的第三方服務提供商或戰略合作夥伴），我們沒有責任根據本節要求通知他們任何更改，或從該等實體的數據庫或記錄中移除資訊或促使資訊被移除。

This Site may provide you with the opportunity to opt-in to receive marketing communications from Pets Global. If you do not opt-in, Pets Global will not send you its promotional offers. However, regardless of your opt-in preferences, Pets Global may still at times need to send program e-mails for administrative reasons. If you opt to receive communications and then change your election, your opt-out preference may not be effective in certain instances where you agreed to receive brand-specific communications. Pets Global also gives you convenient methods for removing your information from our database so as not to receive future communications or to close your account:

  • You may opt-out on the account profile page;

  • You may email Pets Global Customer Service at: SUPPORT@PETS-GLOBAL.HK

  • or you may send mail to the following postal address: 

    • PETS GLOBAL HONG KONG LTD 

    • Website Customer Care 

    • Flat C, 8/F, Cheong Fat Factory Building, 265-271 Un Chau Street, Kowloon, Hong Kong

Please note, changes may not be effective immediately. In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personally identifiable information removed from our database. We will endeavour to comply with your request as soon as reasonably possible. Note that despite any request for removal of or change to personally identifiable information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed. We also reserve the right, from time to time, to re-contact former users of the site for important administrative purposes. Finally, we are not responsible for informing third parties (including without limitation our third party service providers or strategic partners) with whom we have already shared your personally identifiable information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.

VI. 私隱政策的更新

VI. UPDATES TO THIS PRIVACY POLICY

Pets Global 保留對本私隱政策進行更改的權利。如果 Pets Global 對本私隱政策進行重大更改，將會在此處發布。我們鼓勵您定期檢查此頁面，因為您在本私隱政策任何更改後繼續使用本網站，將被視為您接受該等更改。如果 Pets Global 對本私隱政策進行重大更改，將會發布通知。

Pets Global reserves the right to make changes in this Privacy Policy. In the event that Pets Global makes a material change to this Privacy Policy, it will be posted here. We encourage you to check this page regularly since your continued use of this site following any changes to this Privacy Policy will be deemed to constitute your acceptance of such change. In the event that Pets Global makes a material change to this Privacy Policy, a notice will be posted regarding such a change.

VII. 管轄法律

VII. GOVERNING LAW

本私隱政策受香港特別行政區法律管轄，並按其解釋，不考慮其法律選擇條款。
如果您對本私隱政策或本網站的做法有任何疑問，可以聯繫：
PETS GLOBAL HONG KONG LTD
Website Customer Care
香港九龍深水埗區長沙灣元州街 265-271 號昌發工廠大廈 8 樓 C 室
SUPPORT@PETS-GLOBAL.HK

This Privacy Policy is governed by the laws of the Hong Kong S.A.R, without regard to its choice of law provisions. If you have any questions about this Privacy Policy or the practices of this Site, you may contact: 

PETS GLOBAL HONG KONG LTD 

Website Customer Care 

Flat C, 8/F, Cheong Fat Factory Building, 265-271 Un Chau Street, Kowloon, Hong Kong

SUPPORT@PETS-GLOBAL.HK